Terms and Conditions

Welcome to ToyCity. These Terms and Conditions govern your use of our website and services. By accessing or using our services, you agree to be bound by these terms.

1. Acceptance of Terms

By placing an order with ToyCity, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding contract. If you are ordering on behalf of a business, you represent that you have the authority to bind that business to these terms.

2. Products and Pricing

• All products displayed on our website are subject to availability.
• Prices are quoted in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
• We reserve the right to modify prices without prior notice. The price applicable to your order is the price displayed at the time of order confirmation.
• Product images are for illustration purposes and may vary slightly from actual products.
• We make every effort to ensure accurate product descriptions, but errors may occur. We reserve the right to correct any errors.

3. Orders and Acceptance

• An order is considered confirmed only after payment is received and verified.
• We reserve the right to refuse or cancel any order for any reason, including product unavailability, pricing errors, or suspected fraud.
• In case of cancellation due to unavailability, we will notify you and refund any payment made.
• Order confirmation will be sent via email or SMS to the contact details provided.

4. Payment Terms

• We accept payment via UPI, credit/debit cards, net banking, and other methods as displayed at checkout.
• All payments are processed through RBI-authorized payment gateways.
• For wholesale orders, credit terms may be available subject to approval and our credit policy.
• Prices are inclusive of GST as applicable under Indian tax laws.

5. Delivery

• Delivery timelines are estimates and may vary based on location and product availability.
• Risk of loss passes to you upon delivery to the specified address or collection from our store.
• Please inspect products upon delivery and report any damage within 24 hours.
• Detailed delivery terms are available in our Shipping Policy.

6. Returns and Refunds

• Returns are accepted within 7 days of delivery for defective or damaged products.
• Products must be returned in original condition with all packaging and accessories.
• Refunds will be processed to the original payment method within 7-10 business days.
• Detailed refund terms are available in our Refund Policy.

7. Warranty

• Products are covered by manufacturer warranty where applicable.
• Warranty terms vary by product and brand. Please check individual product details.
• Warranty claims are subject to manufacturer terms and conditions.
• Physical damage, water damage, and misuse are not covered under warranty.

8. Intellectual Property

All content on this website, including logos, images, text, and design, is the property of The Toys City (OPC) Private Limited or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our liability for any claim arising from your use of our services shall not exceed the amount paid by you for the relevant order.
• We shall not be liable for any indirect, incidental, special, or consequential damages.
• We are not responsible for delays or failures in performance resulting from circumstances beyond our reasonable control.

10. User Conduct

You agree not to:

• Use our website for any unlawful purpose
• Provide false or misleading information
• Interfere with the proper functioning of our website
• Attempt to gain unauthorized access to our systems
• Engage in any activity that could damage our reputation

11. Privacy

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

12. Dispute Resolution

• In case of any dispute, please contact our customer service team first to seek resolution.
• If the dispute cannot be resolved amicably, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.
• The arbitration shall be conducted in Noida, Uttar Pradesh.

13. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh.

14. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on our website. Your continued use of our services after changes constitutes acceptance of the updated terms.

15. Contact Information

For any questions regarding these Terms and Conditions, please contact us:

The Toys City (OPC) Private Limited
K R Sharma Complex, Gheja Road, Bhangel G.B. Nagar
Noida (U.P) 201301
Email: [email protected]
Phone: +91 7011265509

Last Updated: March 2026