Privacy Policy

The Toys City (OPC) Private Limited ("ToyCity", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our website and services.

1. Information We Collect

We collect information you provide directly to us, including:

• Personal Information: Name, email address, phone number, shipping address, and billing address when you place an order or contact us.
• Payment Information: Credit/debit card details, UPI IDs, and bank account information for processing payments. Note: We do not store complete card details; payments are processed through secure RBI-authorized payment gateways.
• Communication Data: Messages you send through our contact form or emails.
• Browsing Data: Information about how you interact with our website, including pages visited, time spent, and device information.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about orders, deliveries, and customer service
• Send promotional offers and updates (with your consent)
• Improve our website and services
• Prevent fraud and enhance security
• Comply with legal obligations

3. Information Sharing

We may share your information with:

• Payment Processors: RBI-authorized payment gateways (such as Razorpay, Cashfree, Paytm) to process transactions securely.
• Logistics Partners: Courier and delivery companies to ship your orders.
• Service Providers: Third parties who assist us in website hosting, analytics, and customer support.
• Legal Authorities: When required by law or to protect our rights.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI DSS compliant gateways
• Restricted access to personal data
• Regular security assessments

5. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser. We use cookies to:

• Remember your preferences
• Analyze website traffic
• Improve website functionality

6. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent where applicable

7. Children's Privacy

Our products are designed for children, but our website is intended for adult use. We do not knowingly collect personal information from children under 18 without parental consent. If you believe a child has provided us with personal information, please contact us.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date. We encourage you to review this policy periodically.

10. Grievance Officer

As required under the Information Technology Act, 2000 and rules made thereunder, our Grievance Officer can be contacted for any privacy-related concerns:

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]
Phone: +91 7011265509
Address: K R Sharma Complex, Gheja Road, Bhangel G.B. Nagar, Noida (U.P) 201301

Last Updated: March 2026