Refund & Cancellation Policy

At ToyCity, we want you to be completely satisfied with your purchase. This Refund and Cancellation Policy outlines the terms and conditions for returns, cancellations, and refunds.

1. Cancellation Policy

Before Dispatch

You can cancel your order before it is dispatched by contacting us via phone (+91 7011265509) or email ([email protected]). A full refund will be processed if the order has not been shipped.

After Dispatch

Once the order has been dispatched, cancellation is not possible. You may refuse delivery or return the product as per our return policy.

By ToyCity

We reserve the right to cancel orders due to:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Payment verification failure

In such cases, a full refund will be issued to the original payment method.

2. Return Eligibility

We accept returns under the following conditions:

• Timeframe: Returns must be initiated within 7 days of delivery.
• Condition: Products must be unused, in original packaging, with all tags and accessories intact.
• Reasons: Defective products, damaged during shipping, wrong product received, or significantly different from description.

3. Non-Returnable Items

The following items are not eligible for return:

• Products that have been used or assembled
• Products without original packaging or missing accessories
• Customized or personalized items
• Products damaged due to misuse, negligence, or accidents
• Items purchased during clearance sales (unless defective)
• Products returned after 7 days of delivery

4. Return Process

1. Initiate Return: Contact us via phone (+91 7011265509) or email ([email protected]) within 7 days of delivery.
2. Provide Details: Share your order number, product details, reason for return, and photos (if applicable).
3. Approval: We will review your request and confirm eligibility within 1-2 business days.
4. Return Shipping: Approved returns can be shipped to our address or picked up (for local orders). Return shipping costs for defective products are borne by us.
5. Inspection: We will inspect the returned product upon receipt.
6. Refund/Replacement: Based on inspection, we will process refund or replacement.

5. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 24 hours of delivery
• Provide photos/videos of the damage or defect
• We will arrange pickup and send a replacement or full refund
• No return shipping charges for damaged/defective products

6. Refund Processing

Refund Timeline

As per RBI guidelines, refunds are processed as follows:

• UPI: 3-5 business days
• Credit/Debit Cards: 5-7 business days
• Net Banking: 5-7 business days
• Wallets: 3-5 business days

The actual credit to your account may take additional time depending on your bank's processing.

Refund Method

Refunds are processed to the original payment method used for the order. If the original payment method is unavailable, we may offer bank transfer or store credit.

Partial Refunds

Partial refunds may be granted in the following situations:

• Products returned with missing parts or accessories
• Products showing signs of use
• Damage not reported within 24 hours

7. Exchange Policy

We offer exchanges for products of equal or higher value (with price difference payment). Exchanges are subject to product availability. To request an exchange, follow the return process and specify your preferred replacement.

8. Wholesale Orders

For wholesale/bulk orders:

• Cancellation terms are as per the purchase agreement
• Returns for bulk orders require prior approval
• Restocking fees may apply
• Contact your account manager for specific terms

9. Contact for Returns

To initiate a return or for any queries:

Last Updated: March 2026